Terms & Conditions

Shipping
Items in stock are shipped same day if orders are placed before 12:00 noon (Pacific time).
All orders are shipped F.O.B. our facilities and freight charges are added to your invoice.
Most orders are shipped via UPS ground service and larger shipments are sent via common carrier of our choice. You may, of course, specify your own freight carrier or method of shipment at the time your order is placed.
Shipping dates are approximate only, and are based upon the prompt receipt of all necessary information. We are not liable for delivery delays or losses in transit.

Payment Terms
Payment terms are net 30 days, subject to credit approval.
To establish a credit account, please fill out the following credit application and return it by fax or mail. Please allow 2 to 3 days for account set-up.
We also accept Visa, MasterCard and American Express.
All sales are subject to California sales tax.
Any delinquent amount will be charged interest at the rate of 1.5% per month (or the highest rate allowed by law).
If you fail to pay any amount when due, you will be responsible for our costs of collection or attempted collection, including any attorneys’ fees and court costs. By placing an order with us, you agree that any disputes regarding your order, our products, or any of our terms and conditions of sale, will be decided only by the state or federal courts located in Los Angeles, California.

100% Satisfaction Guaranteed
We guarantee all of our work to your satisfaction. If you are not completely satisfied with our products, we will gladly give you a full refund, exchange, replacement or credit if you return the product to us within 15 days of receipt. Just call us for a return authorization. Please note that we will not honor unauthorized returns.

Self-Adhesive Mounted Products
Our self-adhesive mounting system is designed for most surfaces. However, it is your responsibility to test the surface for suitability and to mount the product. If you do not have a satisfactory mounting surface, we can provide brass screws for permanent mounting.

Stock Products
We have a wide range of generic and branded products on the shelf, which are ready to ship the same day your order is received.

Semi-Custom Products
We can easily modify our stock products to fit every property’s needs. By taking advantage of our stock materials, blanks, tooling, dies, art and print colors, your savings can be measured in both time and money.

Custom Products
We can design and produce any signage or custom item according to your specifications. Foreign language translation service is also available.

Replacements
Ordering a replacement sign, even three years later, is not a problem. Some of the materials we stock are custom styrene colors, clear acrylic, jade acrylic, brass, chrome, aluminum, bronze, brushed gold and silver mylar.

Artwork
We have a full-service Art Department that will provide proofs before completing any job so you will be able to see exactly the finished product you will be receiving.

Prototypes
We have a full-time Prototype Department that can provide you with a full-size three-dimensional prototype. Our prototypes will help you to better visualize the final product before you buy it.

Free Samples
We provide free samples of most products contained in this catalog. You are responsible only for express freight or other delivery expenses. We reserve the right to limit sample quantities.

Accuracy of Web Site Information
Spindle Company has worked very hard to assure that the information in our web site is correct. The products, pricing, specifications, availability and other information on our web site is complete and accurate, to the best of our knowledge. However, we are not responsible for any printing errors and we reserve the right to change any web site information at any time.

Our Product Warranty
We warrant that all of our products will be manufactured to your specifications, in a workmanlike manner, free from all defects. If any of our products are defective, we will replace it free of charge, or give you a full refund or credit if you return the product to us within 15 days of receipt. After 15 days, we will replace or rework the product, but you will be responsible for any cost or expense. Except for this written guarantee, we do not make any other written guaranties or warranties, and there are no implied guaranties or warranties. Finally, we are not responsible for any personal injury, property damage or any other type of loss, whether the loss is direct or consequential, relating in any way to any of our products. This includes any loss of business, lost revenues, punitive or other extraordinary damages.

Customer Responsibilities
We manufacture our products to our customer’s specifications. However, it is your responsibility to determine if the product is suitable for your intended use and purpose. It is also your responsibility to determine if any signage ordered from us meets applicable federal, state or local laws, regulations or ordinances. As the customer, you are responsible for any personal injury, property damage or any other type of loss, whether the loss is direct or consequential, relating in any way to any of our products.

Fire Evacuation and Emergency Safety Signage
As the customer, you are responsible for all fire evacuation and emergency safety signage and other notices. This includes its contents, floor plans (e.g., locations of alarms, exits, extinguishers, pull stations and other information), accuracy, readability, visibility, proper posting, foreign language translations, and suitability for both sighted and visually-impaired persons.

SPINDLE COMPANY, INC. IS NOT RESPONSIBLE FOR AND MAKES NO ASSURANCES THAT YOUR FIRE OR EMERGENCY SIGNAGE COMPLIES WITH STATE AND/OR LOCAL FIRE AND EMERGENCY SAFETY CODES.